Last updated: October 17, 2026
Thank you for shopping with us! We want you to be happy with your purchase. Because our apparel is made to order, please review this policy before placing an order.
1. Made-to-Order Products
Our products are made to order through our print-on-demand fulfillment partner, Printful. Each item is produced specifically for your order.
For this reason, we generally do not accept returns or exchanges for buyer’s remorse, incorrect size or color selection, or a change of mind.
Please review product descriptions and available sizing information carefully before ordering.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us. We want to help resolve the problem.
To help us investigate, please provide:
- Your order number.
- A description of the issue.
- Clear photographs of the affected item and packaging, when applicable.
Please report product quality issues within 30 days of delivery so we can submit a claim to our fulfillment partner within its claim window.
If a problem is confirmed, we will work with our fulfillment partner to determine an appropriate resolution, which may include a replacement or refund.
3. Lost Packages
If your order has not arrived, check your tracking information first. If the package appears lost, contact us with your order number.
Claims involving packages that have not arrived should be reported within 30 days of the estimated delivery date so we can investigate with our fulfillment partner.
A package marked as delivered may require additional investigation before a replacement or refund can be considered.
4. Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned or cannot be delivered because the address was incorrect or incomplete, additional shipping or reshipment costs may apply.
Contact us as soon as possible if you notice an address error. Changes cannot be guaranteed once an order has entered fulfillment or shipped.
5. Order Cancellations
Our products may enter production soon after an order is placed. Please contact us immediately if you need to request a cancellation.
We cannot guarantee cancellation once production has started. If an order can no longer be canceled, the regular terms of this policy apply.
6. Refund Processing
If a refund is approved, we will explain the resolution and process any refund through the applicable payment method or payment provider.
Refund posting times may vary depending on your payment provider or financial institution.
7. Exceptions and Legal Rights
Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted under applicable law.
Where required by law, returns, replacements, cancellations, or refunds will be handled in accordance with those legal requirements.
8. Contact Us
For assistance with a return, refund, damaged item, or missing package, contact us at:
Email: info@darzumhk.com
Please include your order number and relevant details so we can help you as efficiently as possible.
Thank you for supporting our store and our faith-inspired apparel!